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Friday, November 8 • 10:35am - 11:10am
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Jim Kissinger, formerly with the Anaheim/Orange County Visitor Bureau and now with the Anaheim White House. Jim spent 30+ years as VP of convention sales and brought some of the biggest conventions to our destination, and built long-lasting relationships with hotel, venue, restaurant and transportation partners. He retired a few years ago, and is still involved in the hospitality industry as the Private Events Manager at Anaheim White House.Jim and I are co-facilitators for the Certified Tourism Ambassador program that teaches customer service, industry updates and inspires our frontline staff to provide the best for each visitor encounter. 1 out of 9 jobs are in the hospitality industry and it’s a $265 trillion dollar industry.

Friday November 8, 2019 10:35am - 11:10am PST
Room 28